FAQ’s

Datamark UK Ltd is a prominent manufacturer and supplier of a wide range of labels and labelling solutions. Established in 1995, the company has built a reputation for delivering high-quality products and exceptional customer service. Datamark UK Ltd caters to various industries, including logistics, distribution, contract packing, parcel delivery, food, electronics, homecare, automotive, and industrial sectors.

Their product offerings include plain and colour-washed labels, and flexographic printed labels, card and synthetic tags, thermal transfer bureau printed labels, thermal transfer print systems, thermal transfer ribbons, and hot foil ribbons. Datamark UK Ltd also specializes in providing labels and tags designed to withstand extreme temperatures, such as cryogenic labels for temperatures as low as -196°C and high-temperature resistant tags and labels that can endure up to 1200°C.

The company’s success is driven by its dedicated and experienced staff, competitive pricing, rapid quote turnaround, and commitment to delivering on-time. Datamark UK Ltd is known for its innovative approach and ability to meet the demanding labelling requirements of its customers.

No. The nature of label printing & production with the huge number of product combinations including colours, materials, core sizes, machines and sizes means that it is not practical to publish a price list. Instead Datamark will work with our customers and prospective clients to select the best combination of materials and finishes to cost effectively deliver your labelling requirements.

We are particularly comfortable working with individuals & companies who are not familiar with labelling, and may be searching for label products the very first time.

Yes, Datamark UK Ltd can provide small roll labels on 19mm cores for use with handheld, mobile, and belt printers. These labels are designed to be compatible with various portable and handheld printers, making them ideal for applications in logistics, distribution, warehousing, and retail environments.

If you have specific requirements or need a quote, you can contact Datamark UK Ltd directly for more information at sales@datamarkuk.com or call the sales team direct on +44 (0)1482 506560 / 505101

Yes, Datamark UK Ltd does manufacture fan-fold labels. These labels can indeed help in reducing downtime on desktop printers that are usually restricted to rolls of 500 labels. Fan-fold labels offer several advantages:

Increased Capacity: Fan-fold labels are more densely packed and can hold more labels per stack compared to rolls. This means fewer interruptions for roll changes, enhancing productivity.
Reduced Waste: Since fan-fold labels do not require cores, there is less waste generated.
Space Efficiency: They require less storage space as they are packed more efficiently.
Flatness: Fan-fold labels lie flat, which can help in reducing issues related to curling or tangling that sometimes occur with rolled labels.

These benefits make fan-fold labels a practical choice for high-volume printing environments where minimizing downtime is crucial.

If you have specific requirements or need more information, you can contact Datamark UK Ltd directly at sales@datamarkuk.com or call the sales team direct on +44 (0)1482 506560 / 505101

Datamark UK Ltd is a leading provider of high-quality labels and labelling solutions tailored to meet the diverse needs of various industries. Our extensive product range includes:

Plain and Colourwashed Labels: Ideal for a wide range of applications, ensuring clear and durable identification.
Flexographic Printed Labels: High-quality printed labels suitable for various packaging and branding needs.
Digitally Printed Labels: Offering vibrant and precise printing for detailed designs and logos.
Card and Synthetic Tags: Durable tags for various industrial and commercial uses.
Thermal Transfer Bureau Printed Labels: Custom-printed labels using thermal transfer technology for enhanced durability.
Thermal Transfer Print Systems: Advanced printing systems for efficient and high-quality label production.
Thermal Transfer Ribbons: High-performance ribbons compatible with our thermal transfer printers.
Hot Foil Ribbons: Ideal for adding a touch of elegance and durability to your labels.

In addition to our standard product offerings, Datamark UK Ltd specializes in providing labels and tags designed to withstand extreme temperatures:

Extremely Low Temperature Labels for Cryogenic Labelling: Our cryogenic labels are engineered to endure temperatures as low as -196°C, making them perfect for identifying and tracking samples stored in liquid nitrogen and other cryogenic environments2.
Extremely High Temperature Resistant Tags and Labels: We offer labels and tags that can withstand temperatures up to 1200°C. These are ideal for use in industries such as metal production, ceramics, and other high-temperature applications5.

At Datamark UK Ltd, we pride ourselves on delivering top-notch labelling solutions that meet the highest standards of quality and performance. Whether you need labels for everyday use or specialized applications, we have the expertise and products to meet your requirements.

For more information about our products and services, contact sales@datamarkuk.com or call the sales team on +44
(0)1482 506560 / 505101.

Yes, Datamark UK Ltd provides A4 sheeted plain and printed labels. They offer a wide range of A4 laser sheet and A4 ink-jet labels in different colours, sizes, and materials. These labels are versatile and can be used for various applications, such as address labels or designing your own product labels.

If you have specific requirements or need more information, you can contact Datamark UK Ltd directly at sales@datamarkuk.com or call the sales team directly on +44 (0)1482 506560 / 505101

Absolutely! Datamark UK Ltd offers custom printing services, including the ability to print your company logo on your labels (Providing you supply the necessary artwork). They can create labels that feature your branding, ensuring a professional and cohesive look for your products, packaging, or any other application.

For more information on how to proceed with custom label printing, you can contact Datamark UK Ltd directly on sales@datamarkuk.com or call our sales team directly on +44 (0)1482 506560 / 505101

Direct Thermal and Thermal Transfer are two distinct thermal printing methods, each with its own advantages and applications:

Direct Thermal Printing
How it Works: Direct thermal printing uses heat-sensitive media that blackens when it passes under the thermal printhead. No ribbon, ink, or toner is required.

Advantages:
Simplicity: Fewer components and no need for ribbons make it easy to operate.
Cost-Effective: Lower long-term maintenance costs as there are no ribbons to replace.
Ideal for Short-Term Use: Suitable for applications where the label does not need to last long, such as shipping labels, receipts, and tickets.

Disadvantages:
Sensitivity: Labels can fade over time and are sensitive to heat, light, and abrasion.
Limited Durability: Not suitable for long-term applications or harsh environments.

Thermal Transfer Printing
How it Works: Thermal transfer printing uses a heated ribbon to produce durable, long-lasting images on a wide variety of materials.

Advantages:
Durability: Produces high-quality, long-lasting labels that can withstand harsh conditions, such as chemicals, high temperatures, and outdoor exposure.
Versatility: Suitable for a wide range of applications, including asset tracking, laboratory specimens, and permanent identification.

Disadvantages:
Higher Initial Cost: Requires ribbons, which adds to the initial cost and maintenance.
More Components: Slightly more complex to operate compared to direct thermal printers.

In summary, direct thermal printing is best for short-term applications where simplicity and cost-effectiveness are key, while thermal transfer printing is ideal for long-term use and environments that require durable labels.

Which printing technology are you considering for your needs?

If you need advice or help deciding which is the best method of printing for you, then just let us know the make and model of your printer, and what you are using the labels for and we will advise you on the method best suited for your application.

Contact us at sales@datamarkuk.com or call our sales team direct on +44 (0)1482 506560

Here are some steps you can take to troubleshoot and improve the print quality on your label printer:

Check Print Settings: Ensure that the print settings match the media specifications. Incorrect settings can lead to poor print quality.
Clean the Printhead: Regularly clean the printhead to remove any dirt or residue that may affect print quality. Use a lint-free cloth and isopropyl alcohol for cleaning.
Use High-Quality Media: Ensure that you are using high-quality labels and ribbons that are compatible with your printer. Low-quality media can result in faded or unclear prints.
Replace Worn-Out Printheads: If the printhead is worn out, it may need to be replaced. Check the manufacturer’s guidelines for the recommended replacement schedule.
Calibrate the Printer: Perform a printer calibration to ensure that the labels are properly aligned and the print quality is optimized.
Check for Paper Jams: Ensure that there are no paper jams or misaligned labels that could affect print quality. Properly load the labels according to the manufacturer’s instructions.
Update Firmware and Drivers: Ensure that the printer’s firmware and drivers are up-to-date. Outdated software can cause compatibility issues and affect print quality.
Inspect Rollers: Check the rollers for any debris or wear that might obstruct the paper flow. Clean or replace the rollers if necessary.

If you continue to experience issues, you may want to consult the printer’s user manual or contact Datamark UK Ltd who offer full support for any Printer issues with our Ad-Hoc Service Call Outs or Annual Maintenance Contracts designed to ensure your printers are well maintained for the daily rigours of print production, ensuring your products are never without a label.

If you require assistance please contact us on sales@datamarkuk.com or call the sales team directly on +44 (0) 1482 506560 / 505101

If you are unable to find what you require then please contact us and ask, or use the website search button  on the top right side of this page.

To ensure all orders are processed as quickly and as accurately as possible please include as much of the following information as possible:

1. Datamark UK Part Number
2. Order quantity – must be multiples of the Datamark UK box quantities available. All orders will be rounded to the nearest box quantity.
3. All orders must be placed before 12 mid-day to guarantee the same day shipping of stock code A sizes (if in stock).
4. All working orders will be acknowledged within two working hours of receipt. Please contact us if you have not received an acknowledgement within this time as it is unlikely we have received your order.
5. Price and delivery details will be confirmed on order acknowledgements.
6. All orders are subject to the Datamark UK ‘Conditions of Sale’ available on request.
7. All UK orders are shipped on a next day delivery basis.

Yes, subject to minimum purchases and our standard conditions for trade work. Please contact us for details.

Payment on all new accounts is strictly Pro-Forma Invoice and for any future orders you can open a credit account once you have completed a New Account Application Form for our Standard 30 day credit terms.  Payment can then be made via BACS transfer.

No, VAT is not included in the quoted price.

Yes, we accept payment for your goods by either debit card, VISA and MASTERCARD credit cards. Unfortunately we do not accept American Express. Many customers now pay by card over the phone, so please call us and we will happily take payment over the phone by card.

Datamark produce a wide range of Labels & Labelling solutions which we can ship Worldwide at no additional cost except for the carriage charges which we bill at cost.  We have shipped product as far afield as Australia.

Datamark UK Ltd is known for its fast and effective lead-times. We aim to deliver labels and other products promptly to meet our customers needs. While specific lead-times can vary depending on the order size and complexity, Datamark UK Ltd typically offers rapid turnaround times and next-day delivery for certain products.

For more detailed information on lead-times for your specific order, it’s best to contact Datamark UK Ltd directly on sales@datamarkuk.com or call our sales team direct on +44 (0)1482 506560 / 505101

We acknowledge that compatibility issues and manufacturing defects can occur, and Datamark UK will do our utmost to resolve any issues you may have, with either a replacement delivery or a return for credit. In order to process returns and credits efficiently we have a returns policy which must be followed:

1. We must agree to all returns before you send anything back to Datamark UK. Stock code ‘C’ and made to order items can only be returned if they are found to be faulty (see below).
2. All product complaints and requests to return products should be reported back to Datamark UK at the earliest opportunity.
3. A complaints or returns form will be emailed to you and must be completed with as much information as possible to help us investigate further.
4. All returns MUST be sent with a GRN Number which will be issued following receipt or the completed complaints or returns form.
5. If the return is due to an error or problem caused by Datamark UK, we will arrange for the return at our cost. If the return is due to an incorrect order from yourselves then we can either arrange for the collection and bill you accordingly or you are free to arrange the return yourself.
6. Once the returned items have been received, checked and agreed we will issue a credit note against the invoice originally used for the order. If the credit or return is due to an error not caused by Datamark UK, their will be a 10% handling and processing fee, which will be deducted from the full credit amount.
7. If a replacement or re-delivery is required, we will discuss the details with you separate from the return.

Please note that all category ‘C’ items and other made to order items or grades are non-returnable unless faulty (as checked against Datamark UK test materials). It is the customer’s responsibility to check that Stock Code ‘C’ and made to order sizes are compatible with the labels or substrates used in the application. Print results will vary on different substrates and will also vary further when these substrates have been printed or over varnished.